Privacy
Who controls your information
GetOnline Limited is the data controller for information submitted through outgoing.email. Privacy enquiries and requests can be made using the contact form.
Information collected
When you submit the contact form, the information processed may include your name, email address, message content, IP address, country code, browser user-agent, submission time, and the page from which the form was submitted. Do not include passwords, payment information, special-category data, or other unnecessary sensitive information.
Purposes and lawful basis
Contact information is used to receive and respond to enquiries, maintain delivery and troubleshooting records, monitor reliability, and prevent misuse of the form. The operator relies on legitimate interests in communicating with visitors and operating and securing the website. Where an enquiry asks the operator to take steps before entering into an agreement, processing may also be necessary to take those steps.
Storage, recipients and retention
Contact submissions are stored in a Cloudflare R2 bucket and automatically deleted after 60 days. A submission reference is generated so an enquiry can be traced. Cloudflare provides website delivery, storage and security services. Cloudflare Turnstile checks submissions for automated abuse, and AuthSMTP delivers the resulting email. These providers may process technical request and message data only as needed to provide and secure their services.
Service providers may process information in countries outside the United Kingdom. Where data-protection law requires it, international processing must be covered by an adequacy decision or appropriate contractual safeguards. Submitted information is not sold or published.
Website analytics and cookies
Cloudflare Web Analytics is used to measure page performance and general website usage. Its browser beacon sends performance measurements to Cloudflare through /cdn-cgi/rum. Cloudflare states that this service does not use cookies or browser storage and does not track individuals across websites. outgoing.email does not set advertising or analytics cookies.
Unsolicited promotion
Do not advertise outgoing.email, its addresses, services, or content through unsolicited email, SMS or text messages, direct or social-media messages, forum or comment spam, or similar communications.
No affiliate, contractor, customer, partner, or other third party is authorised to send such messages or claim to act for outgoing.email. The site operator does not buy, rent, or use third-party marketing lists for promotion. Replies limited to handling enquiries submitted through the contact form are service correspondence, not marketing.
If you receive an unsolicited message claiming to represent outgoing.email, please report it through the contact form with enough non-sensitive information to identify it. Reported misuse will be investigated and reasonable steps taken to stop it.
Your rights
Depending on the circumstances, you may have rights to request access to, correction of, deletion of, restriction of, or a copy of your personal information, and to object to processing based on legitimate interests. Use the contact form to make a request. You may also complain to the UK Information Commissioner's Office.
Security and your choices
Reasonable technical and organizational safeguards are used, but internet transmission and third-party processing cannot be guaranteed to be risk-free. Providing contact-form information is optional; if you do not want it processed through the form and its supporting providers, do not submit it.